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The Importance of a Network Operations Center / Help Desk Support

  A VAR or Value Added Reseller typically has a NOC or Network Operations Center as part of the post-implementation support. A NOC is a key part of the full solution and assists in ensuring a customer’s equipment is properly configured and is operating at its maximum efficiency and uptime. A NOC should start with…

Why all the verticals are taking advantage of Live Streaming

From corporate to education to healthcare to government, taking advantage of live streaming is something each segment of the marketplace has in common. The latest technological advances have made it possible to stream live events from anyone anywhere in the world from virtually any device. This makes it possible to stream live events from an…

Three Advantages to using Video Teleconferencing (that you might not have thought of)

  Impromptu Brainstorming: While trying to polish your sales tactics, it’s often a great idea to reach out and ask for other ideas. Video teleconferencing can help to achieve cohesive communication and connection with your work-mates throughout your building. Perhaps Sam is three floors up and you need his perspective on the spot, just call…

Should You Consider a Managed Service for Video Collaboration?

No matter what industry a business resides, there’s a strong possibility it can benefit from moving to a managed service for its video collaboration environment. Through reduced risk, lower total cost of ownership, improved up-time, accelerated return on investment, and the financial predictability of operating versus capital expenses, these benefits make the business case for…

Making Resolutions – a 2017 work guide

With 2016 drawing to a close, we use the last few ounces of the year to reflect on things we wish we had done differently. And while a lot of our resolutions might revolve around our conduct outside of work, here are some to consider implementing in your work-life for the upcoming year. Get Challenged:…

The Value of a VAR (Value Added Reseller) – Provided Value Beyond Order Fulfillment

The segment of the market for communications including Unified Communication deployments, video conferencing deployments, and audio/video integration can be a tough terrain to navigate. There are countless options including hardware (customer premised) deployments, service-based deployments, deployments in the cloud, and those that are hosted offsite in a datacenter. The brands and options with all of…

Using Open Frameworks to Bridge the Technology Divide

I participated in a webinar the other day where one of the speakers was talking about the lack of interoperability between video conferencing, web conferencing and other technology commonly used in the classroom. I’ve been in the industry more than 25 years and while we’ve made a good deal of progress with respect to interoperability,…