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The Importance of a Network Operations Center / Help Desk Support

  A VAR or Value Added Reseller typically has a NOC or Network Operations Center as part of the post-implementation support. A NOC is a key part of the full solution and assists in ensuring a customer’s equipment is properly configured and is operating at its maximum efficiency and uptime. A NOC should start with…

5 Easy Tips for a Better Video Call

As we already know, the power of video is quickly reaching all parts of the world. From a smartphone for a quick call to family members to an executive tele-presence system for monthly board member meetings, video has become an everyday necessity for all business and leisure settings. Although a major benefit to today’s video…

How to Rid your Video Conference of Audio Gremlins

Have you ever been in a video conference with audio problems that slowly devolves into an unproductive troubleshooting session? By the time someone really starts troubleshooting, everyone has left frustrated, joined an audio bridge and the problem is no longer reproducible. Along with it goes the visual communication experience and the $20,000 investment in video…