Video enable your Unified Communication solution with flexible cloud services


Managed Video Collaboration Services for the Enterprise

Our Global Presence Services are a suite of cloud-based video communication services that provide high definition video conferencing for conference rooms and desktop and mobile devices and include video bridging and streaming / recording services.

Global Presence Services allow organizations to deploy video communications without the high cost of infrastructure investment and staffing burden to manage a video network. The services include our VNOC Help Desk support, software updates, parts replacement, and our Manage Service to pro-actively monitor the services and endpoints to correct any issues that occur. We also manage the day to day operation of the video network so your staff can focus on supporting your core business.

Management, Monitoring, Maintenance for the Enterprise

A perfect fit for organizations that would like to or have already deployed video conferencing systems with a complex video infrastructure (bridges, gateways, etc), but don’t have the staff, expertise, or time to manage these devices. Our service monitors alarms so that problems can be proactively identified and addressed before users are aware of the issue.

We also provide responsive, day-to- day, administration of the video communications environment that includes usage reports, analysis, and software testing and updates. These services ensure that your video communications network is reliable, available, efficient, and successfully performs for critical operations.

Customized, Flexible applications for the Enterprise


Call Center Integration

Global Presence services integrate into your existing call center tools and workflow, providing a personal touch to your customer support. A must have service for financial services and on-line retailers that have a need to . . . Improve and Personalize customer support Increase customer communication and sales Differentiate services Attract and retain clients

Lync Integration

Improve your Lync capability by expanding the ecosystem to include video collaboration in order to simplify workflow, improve the customer experience, while integrating traditional VTC systems.

Mobility Services

Mobile users can utilize the powerful, high-definition video conferencing features such as data sharing, presence, and chat features allowing users to extend their collaboration tools beyond just the video call. And the invite-a- guest features help ensure your meetings are as productive as possible by allowing participants to join from anywhere and from any device.

Video Bridging Services

Cloud based high-definition video bridging is made possible through our Multi Presence service, the industry’s first fully virtualized, standards-based multiparty video calling solution. This means that you can connect a wide variety of video endpoints together in one simple to use cloud based environment. Our virtual room feature allows for impromptu conferences to occur without the need to schedule in advance.

Room based Video Solutions

With a suite of video conferencing room systems ranging from custom boardroom / telepresence environments to small huddle rooms, IDSolutions can provide complete room system solutions as a service. Free your staff from the challenges related to assest management, upgrade costs, maintenance and technology obsolescence. IDSolutions handles those details so you can handle your business.


“Travel savings for just one person traveling throughout the year will cover the cost of the (video Conferencing) unit for that office… the savings adds up quickly.”
Ranjit Pookkottil/BTS
“We have better engagement with our colleagues overseas, where English may not be their first language, we can see facial expressions and body language – it has really broken down some of the social barriers we were experiencing before.”
Marge Taccetta / Carestream
“It is simple to manage, and required no upfront capital or equipment to maintain. We are much more efficient with regards to travel time now. We’re using that extra time to be more productive and generate greater results.”
Bill Waller / Scale Computing

Project Consultations

Contact IDSolutions today to consult on your video collaboration project.