Warranty & Maintenance

Whether you’re an existing IDS customer with an active support contract or a new customer interested in obtain a support quote, you’ve come to the right place. Hardware warranties protect your investment against untimely component failure while our software maintenance policies ensure your solution is always running the most up to date code available from the manufacturer.

Submit A Claim

If you’re an existing IDS customer with an active support contract and have a claim, our online portal allows you to start the process electronically to expedite resolution. Start by clicking below and entering required information.

NOTE: YOU MUST HAVE YOUR SUPPORT CONTRACT NUMBER TO FILE ELECTRONICALLY.

Maintenance contracts: Inquiries and renewals

If you’re an existing customer and wish to obtain a renewal quote, please click below and enter the information requested. A maintenance service specialist will contact you within 24 hours.

Our Support Team can Help!

Lost your support contract number or not sure if you have support? No worries, just click below and a member of the support team will contact you with assistance.