Our Helpdesk is an Extension of Yours
When it comes to providing support after the installation, IDSolutions offers a wide variety of support options to fit every organization and budget. Our IDCare offerings ensure your system remains operational and with the latest version of software, while our support team is only a phone call or email away. Our toll-free support number is 877-774-3526.
Our core business hours are 8:00AM TO 8:00PM EST MONDAYS THROUGH FRIDAYS with a problem initiation response goal of 15 minutes or less. When you invest in a solution from IDSolutions you are covered by our help desk support team who can assist with system updates, troubleshooting and operational questions. In the event that your support contract is expired you can also leverage our support team on a time and material basis. Whether it’s a question on system operation or to discuss best practices, the IDS help desk is here to help. IDSolutions customers with a valid support contract can open up a trouble ticket using our on-line form.