Cummins Inc. is a corporation that designs, manufactures, distributes and services diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Cummins currently serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 7,200 dealer locations.
Challenge: Improve communications between teams and departments spread around the world, Cummins deployed a large network of video conferencing systems. The success of this video network spurred further growth and expansion of the video network to additional offices. However, as the deployment grew, staying current with technology and having a trained staff to support the solution was becoming increasingly difficult.
Solution: In order to support the growing network, Cummins looked to AT&T and IDSolutions to implement the Global Presence Service. The Global Presence Service solved both challenges Cummins faced; replaced the aging video infrastructure and provided a turn-key monitoring, management, and maintenance service for the video endpoints. While IDSolutions manages the service from the cloud, the video infrastructure service licenses were located on the Cummins network in three data centers in a private cloud model. By using this hybrid approach, Cummins gains the benefits of a managed service but with the added ability to leverage their internal network, localize the video traffic geographically, and optimize the bandwidth management.
Result: The Global Presence Service has improved response times for customer support, and increased reliability of the network. Costs were reduced by eliminating the capital expenses to implement a video infrastructure, the yearly maintenance costs, and the IT staffing that would have been needed to manage that come with supporting these devices. Cummins stays current with technology because the service provides technology refreshes to the latest software/hardware solutions.